Privacy Policy

HOW GDPR PROTECTS YOU

Your personal data is better protected.
You have more control and easier access to the personal information we hold about you. You may check, update, or request its removal at any time.
You can choose how you’d like to be contacted — for example, by email or phone.
You can change your preferences at any time.

The GDPR permits us to use your personal data only when we have one or more of the following lawful bases:

When you consent to it, or
To fulfill a contract we have with you, or
When it is our legal duty, or
When it is in our legitimate interest (i.e., a business or commercial reason to use your information. If we rely on legitimate interest, we will explain what that is).

POPI ACT COMPLIANCE

In addition to complying with the GDPR, Kunjani Villas is committed to protecting your personal data in accordance with the Protection of Personal Information (POPI) Act. This legislation strengthens your data protection rights and ensures responsible and lawful processing of your personal information.

By engaging with our services, you acknowledge our adherence to the POPI Act, which gives you:

Greater control over your data
The ability to update your preferences
Assurance of secure and transparent data processing

We process personal information based on:

Your consent
Contractual obligations
Legal requirements
Legitimate business interests

THE INFORMATION WE COLLECT

We collect various types of data to provide and improve our services to you.

Types of Data Collected

Personal Data

When using our services, we may ask you to provide personally identifiable information (“Personal Data”), such as:

Email address
Cookies and Usage Data

Usage Data

Includes information like:

IP address
Browser type and version
Pages visited
Date and time of visit
Time spent on pages
Device identifiers
Diagnostic data

Tracking & Cookies Data

We use cookies and similar tracking technologies to enhance your experience.

Cookie Types:

Session Cookies: Operate our service
Preference Cookies: Remember your settings
Security Cookies: Used for security purposes

You can set your browser to refuse cookies; however, this may affect certain features.

ADDITIONAL DATA COLLECTED

We may also collect information when:

You interact with us via our website, email, or social media
You make a booking through third-party travel agents or online booking platforms

This may include:

Full name
Postal and email address
Contact numbers
Date of birth and gender
Business/company information
Comments or service-related feedback
Reservation or enquiry details
Credit card details

If you fill out spa, membership, or guest forms, we may collect:

Partner/spouse name
Dietary needs
Medical and physical health history
Car registration number

HOW WE USE YOUR INFORMATION

We may use your data for the following purposes:

To provide and manage our services
To create and maintain your guest profile
To verify your identity
To respond to enquiries
To facilitate your participation in our services
To track preferences and guest habits
For website performance and interaction analytics
To conduct statistical research for service improvement

MARKETING

We occasionally use Google Ads and similar platforms to remarket to website visitors, including those who did not complete bookings or enquiries. These ads may appear across the Google network.

WHAT IS A COOKIE?

Google Analytics helps us understand anonymous visitor behavior, such as how users access and navigate our site. It does not collect personal data.

THIRD-PARTY COOKIES

A cookie is a small data file sent to your computer when you visit a website. It helps the site recognize your browser on future visits and can store user preferences.

You may configure your browser to block cookies; however, some site functions may be impacted.

ACCESSING AND AMENDING YOUR DATA

You have the right to access the personal data we hold about you. To do so, email us at info@kunjaniwines.co.za with the subject line “Data Access Request.” Per GDPR, we will respond within 30 days. This service is free of charge.

You can also amend your data or withdraw consent at any time by:

Speaking to our reception team during check-in
Emailing us at info@kunjaniwines.co.za

Please note: If you withdraw consent for required data (e.g., contractual obligations), we may be unable to provide some or all services. In such cases, we are not liable for breach of contract.

RETENTION OF INFORMATION

We retain your personal data only as long as necessary for business, legal, or operational purposes, in line with applicable laws.

LINKS TO OTHER WEBSITES

Our privacy policy applies only to data collected by us. External links on our website may lead to third-party websites. We are not responsible for their content, security, or privacy practices. We encourage you to read their policies.

CHANGES TO THIS PRIVACY POLICY

This policy is reviewed regularly. Updates will be posted on our website, replacing the previous version. Please check back periodically to stay informed.

HAVE A QUESTION?

For any questions regarding this Privacy Policy, please contact:
info@kunjaniwines.co.za
Subject: Privacy Policy